Privacy Policy

Introduction

GlobalTide Express ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, or shipping services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

• Name, email address, postal address, phone number
• Billing information and payment details
• Shipping information, including origin, destination, and package details
• Account credentials if you create an account with us

Usage Information

• IP address and device information
• Browser type and settings
• Information about how you use our website or services
• Cookies and similar tracking technologies

How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing and fulfilling shipping orders
• Tracking and updating you on shipment status
• Responding to your inquiries and customer service requests
• Sending administrative information, such as updates to our terms or privacy policy
• Sending marketing and promotional communications (with your consent)
• Improving our website and services
• Protecting against fraudulent or illegal activity

Disclosure of Your Information

We may share your information with:

• Service providers and partners who help us deliver our services
• Customs authorities and other government agencies when required for international shipments
• Legal and regulatory authorities when required by law
• Business partners with your consent
• In connection with a business transaction, such as a merger or acquisition

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing, correcting, or deleting your personal information
• Withdrawing consent for processing your information
• Opting out of marketing communications
• Requesting restriction of processing or objecting to processing
• Data portability

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.