Returns Policy

Service Cancellations

At GlobalTide Express, we understand that plans can change. Our cancellation policy for shipping services is as follows:

• Before Pickup: Full refund available if the cancellation is made before the scheduled pickup time.
• After Pickup, Before Processing: Partial refund may be available, minus a service fee.
• After Processing Begins: Once your shipment has been processed at our facility, cancellations are generally not accepted, and refunds are not provided.

To cancel a shipment, please contact our customer service team as soon as possible with your tracking number and order details.

Refunds

Refunds are processed according to the following guidelines:

• Eligible Cancellations: Refunds for eligible cancellations are typically processed within 5-7 business days.
• Service Failures: If we fail to deliver your shipment within our guaranteed timeframe (for services with delivery guarantees), you may be eligible for a full or partial refund.
• Lost or Damaged Shipments: Refunds for lost or damaged shipments are handled through our claims process (see below).

Refunds are issued to the original payment method used for the transaction.

Claims Process

If your shipment is lost, damaged, or delayed, you may file a claim for compensation. Our claims process is as follows:

Filing a Claim

Claims must be submitted within the following timeframes:

• Damaged Shipments: Within 7 days of delivery
• Lost Shipments: Within 30 days of the expected delivery date
• Delayed Shipments: Within 14 days of delivery

Required Documentation

To process your claim, we may require the following documentation:

• Tracking number and shipping details
• Proof of value (invoice, receipt, etc.)
• Photos of damaged items and packaging (for damage claims)
• Description of the loss or damage
• Any other relevant information

Claim Resolution

We strive to resolve all claims within 30 days of submission. Compensation may be provided in the form of:

• Refund of shipping costs
• Reimbursement for the value of lost or damaged items (up to the declared value or insurance limit)
• Service credits for future shipments

The type and amount of compensation depend on the service used, the nature of the claim, and any applicable insurance coverage.

Liability Limitations

Our liability for loss, damage, or delay is limited as follows:

• Domestic Shipments: Up to $100 or the declared value, whichever is lower, unless additional insurance is purchased.
• International Shipments: Subject to international conventions (e.g., Warsaw Convention, Montreal Convention) and typically limited to a specific amount per kilogram.
• Freight Shipments: Varies by service and is detailed in our freight service agreement.

We are not liable for losses or damages resulting from:

• Improper packaging
• Acts of nature or force majeure events
• Customs delays or inspections
• Shipping prohibited items
• Inaccurate shipping information provided by the customer

Insurance Options

To protect against potential losses, we offer additional insurance options for your shipments:

• Basic Coverage: Included with most shipments up to a certain value.
• Extended Coverage: Available for purchase to cover the full declared value of your shipment.
• Specialized Insurance: Available for high-value or unique items.

We recommend purchasing additional insurance for all valuable shipments. Insurance must be purchased at the time of shipping and cannot be added after the shipment has been processed.